First time customer today - called first, spoke with Carl (Leonard) - Carl was very knowledgeable and he answered all my questions. I went in the same day for oil change and state inspection. I was blown away at how fast I was in/out for BOTH oil change and state inspection ... and I didn't have an appointment. Awesome. Carl walked me around my vehicle and thoroughly explained what was done and I can honestly say that Carl took great care of me. This, by far, has been one of the best customer experiences that I've had in years getting my vehicle serviced. I usually dread going to get my car serviced thinking that I would be taken advantage of I'm a woman who doesn't know a whole lot about cars. Carl made me feel like a boss when he explained the various components under my hood and its recommended service schedule. I also met the mgr Troy and Troy also provided great customer service and he made sure I got my coupon discount that I found online. I love that!!! Both Carl and Troy provided courteous, efficient, fast in/out service and were very professional. I would recommend this Kwik Kar location at Spring Creek/Preston in Plano to anyone needing the services that they provide.