Took my truck in for a simple state inspection to end up almost causing a major accident on Main Street. They failed to properly shut and secure my hood after inspection was completed and it ended flying off and breaking off landing in the street during traffic peak time. Im just glad nobody was hurt or killed. I dealt with insurance for repairs over a month including a rental car I had to work out of that was extremely frustrating. To say that I'd be back and bring my vehicles or recommend this place for service, I'd be lying. Staff was friendly, but a little too friendly where it may have distracted them from performing their job. They even left their tool scanner plugged into my truck when I was cleared to go. This was the 2nd time and on a different visit they had done that. I had a bad experience and sad to say I will definitely not be coming back or recommending.
Hello Damian, We understand the frustration you had at our location and that the issue at hand was our fault. We took care of that issue as quickly as we could by turning it over to our insurance the following day. We apologize again for the issues that you had and we have since spoken to our staff and relayed training on how the visit could've been handled better by our staff. We hope you understand that this was not done with malicious intent, simply a lack of communication between our staff members. We wish you well in the future. Thank You, Kwik Kar
- Kwik Kar Auto Repair - The Colony